Service charter
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SERVICE CHARTER
EXPLORE OUR SERVICES
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Motto
“Technology For Self Advancement”
Vision
To be the centre of excellence in Science, Innovation and Technology.
Mission
To produce skilled human capital suitable for the dynamic global economy
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Swahili Audio
English Audio
MKATABA WA UTENDAKAZI
| HUDUMA ZINAZOPATIKANA | MAHITAJI | ADA ZINAZOTOZWA | MUDA |
|---|---|---|---|
| HUDUMA ZOTE | |||
|---|---|---|---|
|
• Utoaji habari |
• Usajili katika lango kuu • Simu kwa/kutembelea mhazili |
Bure |
Haraka iwezekanavyo |
|
• Majibu ya hati ya barua |
• Anwani |
Bure |
Chini ya siku tatu |
| MASOMO | |||
|---|---|---|---|
|
• Usajili wa wanafunzi wapya |
• Ujazaji kamili wa fomu za usajili.
|
Bure |
Siku Moja |
|
• Wanafunzi kutembezwa na kufahamishwa yaliyomo kwenye Taasisi |
• Wanafunzi wapya |
Bure |
Majuma mawili |
|
• Usajili wa wanafunzi wanaoendelea |
• Malipo ya ada tajwa ya karo. |
Bure |
Siku moja |
|
• Mafunzo |
• Usajili kamili wa wanafunzi. • Uwepo wa wanafunzi |
Bure |
Hutegemea ratiba ya masomo. |
|
• Arifa ya kuchukua vyeti vya kuhitimu masomo |
• Risiti ya cheti cha hitimisho cha kitaifa (KNEC) |
Bure |
Majuma mawili |
|
• Ufadhili wa utafiti nyanjani |
• Mahitaji ya kosi
• Utafiti nyanjani
|
Bure |
Angalau miezi mitatu kabla ya kuanza |
|
• Huduma za Maktaba |
• Kadi maktaba |
Bure |
Haraka iwezekanavyo |
| MASLAHI YA WANAFUNZI | |||
|---|---|---|---|
|
• Ushauri nasaha |
• Hutegemea uwepo wa mteja.
|
Bure |
Haraka iwezekanavyo |
|
• Malazi |
• Malipo kamili ya karo |
Bure |
Siku moja. |
|
• Usajili wa vyama kwenye Taasisi |
• Barua ya maombi. |
Bure |
Majuma matatu |
| MITIHANI | |||
|---|---|---|---|
|
• Mijaribu |
• Kadi ya mitihani |
Bure |
Siku Moja |
|
• Usajili wa mitihani ya kitaifa |
• Mahitaji ya bodi ya kusimamia mitihani. • Malipo ya ada tajwa ya karo. |
Bure |
Siku moja. |
|
• Upokezi wa vyeti vya kuhitimu kozi |
• Masharti ya kuafikiwa |
Bure |
Siku Moja |
| UHASIBU WA FEDHA | |||
|---|---|---|---|
|
• Kupeanwa kwa malipo amrishi. |
Kulingana na mahitaji ya sheria |
Bure |
Chini ya mwezi mmoja |
|
• Mauzo ya fomu za utoaji sabuni |
Malipo ya idadi tajwa ya karo.
|
Bure |
Siku moja. |
|
• Malipo kwa watoahuduma |
Kulingana na maagano |
Bure |
Chini ya siku 40 |
| MSHIKAMANO NA UWAJIBIKAJI KATIKA MASUALA YA KIJAMII | |||
|---|---|---|---|
|
• Matumizi ya uwanja wa michezo |
Barua ya maombi |
Bure |
Hutegemea kupatikana kwake |
|
• Matumizi ya darasa/mahabara na karakana kwa watu wasiokuwa wenyeji wa Taasisi |
Barua ya maombi
|
Malipo tajwa |
Hutegemea kupatikana kwake |
| NAMNA YA KUSHUGHULIKIA MALALAMISHI YA UMMA | |||
|---|---|---|---|
|
• Kupokea na kudhibitisha malalamishi yenyewe |
Kuwasilisha malalamishi |
Bure |
Siku mbili za kazi |
|
• Jinsi ya kushughulikia malalamishi na suluhu yake |
Suluhu ya malalamishi
|
Bure |
Siku kumi na nne za kazi |
| Sisi tumejipa sharti kutoa huduma bora kwa wateja wetu | |||
|---|---|---|---|
SERVICE CHARTER
| SERVICES RENDERED | REQUIREMENT | USER CHARGES | TIMELINE |
|---|---|---|---|
| GENERAL SERVICE | |||
|---|---|---|---|
|
• Enquiries |
• Registration at the gate. • Visit/call to secretary’s desk. |
Free |
Immediate |
|
• Response to written correspondence. |
• Contact address |
Bure |
Not more than 3 days. |
| ACADEMICS | |||
|---|---|---|---|
|
• Admission of new students. |
• Dully filled admission form. |
Free |
1 Day |
|
• Orientation & Induction of new students. |
• New students. |
Free |
2 weeks |
|
• Registration of continuing students |
• Payment of specified fees. |
Free |
1 Day. |
|
• Teaching |
• Dully registered students. • Students availability. |
Free |
As per academic timetable. |
|
• Notification for collection of national certificates. |
• Receipt of national certificate from KNEC. |
Free |
2 Weeks. |
|
• Industrial Attachment Placement Facilitation |
• Course requirement. • Attachment. |
Free |
At least 3 Months before commencement. |
|
• Library services. |
• Library card. |
Bure |
Immediate. |
| STUDENTS' WELFARE | |||
|---|---|---|---|
|
• Guidance and Counseling. |
• Client’s availability. |
Free |
Immediate |
|
• Accommodation. |
• Payment of specified fees |
Free |
1 Day. |
|
• Registration of Clubs & Societies. |
• Application letter |
Free |
3 Weeks. |
| EXAMINATIONS | |||
|---|---|---|---|
|
• Internal Exam |
• Exam card |
Free |
1 day |
|
• Registration of external examinations. |
• Examination body requirements. • Payment of specified fees |
Free |
1 Day |
|
• Issuance of Academic Transcripts. |
Meet certification requirements.
Clearance
|
Free |
1 Day |
| FINANCE | |||
|---|---|---|---|
|
• Remittance of statutory deductions. |
As per legal requirements |
Free |
Within 1 month |
|
• Sale of tender documents. |
Payment of specified fees. |
Free |
1 Day |
|
• Payments of service providers. |
As per agreement |
Free |
Within 40 Days |
| CORPORATE SOCIAL RESPONSIBILITY | |||
|---|---|---|---|
|
• Use of playing fields |
Request letter |
Free |
Upon availability |
|
• Use of classrooms/lab/workshop by outsiders |
Application letter. |
Specified charges |
Upon availability |
| HANDLING OF PUBLIC COMPLAINTS | |||
|---|---|---|---|
|
• Acknowledgement of complaints |
File complaints |
Free |
2 working days |
|
• Response to complaint and feedback |
Resolution of complaint |
Free |
14 working days |
| WE ARE COMMITTED TO PROVIDING QUALITY SERVICE TO OUR CUSTOMERS | |||
|---|---|---|---|
Thank you for going through our services, we welcome you to seek whichever is appropriate for you
Help us improve
Your Feedback Matters;
At Emining Technical Training Institute, we are committed to providing the highest quality education and services to our students and community. We believe that continuous improvement is key to our success, and your feedback is invaluable in helping us achieve this goal.
If you have any complaints or suggestions on how we can enhance our services, we encourage you to share them with us. Your input will help us identify areas for improvement and ensure that we meet your needs and expectations.
How to Submit Your Feedback:
- Email: Send your feedback to [eminingtticomplaints@gmail.com].
- Online Form: Visit our website and fill out the Feedback Form.
- Suggestion Box: Drop your written feedback in the suggestion boxes located at various points around the campus.
- In Person: Visit our administrative office and speak directly with a member of our staff.
We take all feedback seriously and are committed to addressing any issues promptly and effectively. Together, we can make Emining Technical Training Institute an even better place for learning and growth.
Thank you for your continued support and cooperation.
